MotioNew Terms of Service

Please read this entire page before proceeding to purchasing anything from us

 If you do not agree with these terms, please do not use our services. Feel free to contact us if you have any concerns or any questions. You can reach us on Whatsapp, WeChat, use our contact form or Email us. We will reach back to you as soon as possible.

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Shipping and Delivery Time

When you order from MotioNew, you will receive a confirmation email. We can ship to almost every country on the earth. After receiving the payments, normal goods will be shipped within 5 working days, and goods that require customization based on the customer’s requirement will be normally shipped in 7-14 working days. If otherwise, the customer will be noticed in time.

Once your order is shipped, you will be emailed the tracking information for your order’s shipment.

Based on the destination country and the nature of the goods, one of the FedEx, UPS, DHL methods will be used for express shipping. Normal goods will take around 5-7 days to be received by the customer after the shipping. Goods with battery will take around 10-15 days to be received by the customer after the shipping. These times increases for out-of-reach locations. 

Returning Goods

If there is any problem with your package, please contact us first before considering return of the goods. Maybe we can solve the problem together. This way, everybody will be happier. In order to return a product, please first contact us with one of the methods on our contact us page. Show us the problem using a video or photo.

After confirmation with our staff, you can ship the product to the provided address by our staff. After the product is received by us, we will do either a refund, exchange, or repair. 

Returning products is the complete responsibility of the customer. It is better to use a service with a tracking number for safety. The no tracking number services have a high possibility of being lost somewhere, which we will not be responsible and you will take the risk. Returned goods are charged to your account as store credits. 

Please also include a note about your personal info and the problems, and inform us the tracking number after shipping:

1. Your order number with (very important)
2. Your Detailed shipping address
3. Why do you have to return it?
4. What do you need us to do?
5. Which part is broken?
6. Any problem you can find so far with the returned item

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We reserve the right to refuse any order you place with us. Also we may require you to provide us with more information to verify your identity, which will cause the freezing of your order until further investigations are done.


Information on the Website

MotioNew tries its best to ensure that the information provided to you regarding the products sold on our website are the most accurate, complete, and up-to-date. However, we are a reseller company. Information found on this website are from manufacturers. Therefore, we do not guarantee that any information you find on this website regarding the goods, to be complete or most recent. These information are subject to changes over time, and there is possibility that the information found on our website are out of date. Please refer to the original manufacturer for the updated information.


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Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos do not depict safety precautions or equipment, in order to show the project steps more clearly. These projects are not intended for use by children. Use of the instructions, kits, projects and suggestions on MotioNew is at your own risk.



Legal Issues

Customer shall protect, defend, indemnify and hold harmless MotioNew, its shareholders, directors, officers, employees and agents from any fines, damages, costs, losses, liabilities, fees, penalties, claims and expenses (including legal fees and expenses) incurred by MotioNew as a result of the failure of the Customer or its agents, officers, directors or employees to comply with this Section.

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Export Regulations

The price shown at the checkout page is only the goods price and the shipping fee. Any other applicable fees including the custom clearance at the destination country, and the fees of the returned package due to the customer not providing the required documents are to paid by the customer. Customer hereby acknowledges that the products and services delivered under this Agreement are subject to applicable export control and trade sanctions laws and regulations.

Customer agrees to comply with these laws and regulations and certifies that it will not use, sell, resell, export, re-export, import, dispose of, disclose or otherwise deal with the products or services delivered under this Agreement, directly or indirectly, to any country, destination or party without first obtaining any required export license or other governmental approval, and completing such formalities as may be required. Customer further agrees to not do anything which would cause MotioNew to be in breach of the export control and trade sanctions laws and regulations.

Important Notice!
Our company’s unmanned aerial vehicle (UAV) products only support domestic transactions within China. If your company intends to export UAV products from China, it is necessary to comply with Chinese regulations. Furthermore, the products cannot be used for military, terrorist, or war purposes.


External Links

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave, and we are not responsible for any content, materials or other information located on the linked website. If you decide to check out any of the linked websites, you do so entirely at your own risk.


We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third-party or send you any unsolicited advertisements. 

You can choose to whether or not receive emails from us regarding new products, new services, new blog posts or any other information that we feel may be useful to you. 


Products sold on this website are not manufactured by us, and may or may not, be eligible for the warranty from the manufacturer. You can contact us before hand to check if your product is eligible for warranty. Warranty will not apply if Product fails or is damaged after delivery to you due to accident, abuse or misuse.

Change of Information

These terms of service may be revised at any time and from time to time by updating this page. You should visit this page from time to time to review the most up do date terms of service.

Contact Us

If you have any questions about the terms mentioned here, please reach us using “Contact Us” page.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.